Refund Policy
Refund Policy
At Seedance 2.0, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting a refund.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all subscription plans. If you are not satisfied with our service for any reason, you may request a full refund within 14 days of your initial purchase.
How to Request a Refund
To request a refund, please contact our support team:
- Email: support@seedance2.shop
- Include: Your account email address and order/subscription ID
Response Time
We are committed to responding to all refund requests within 3 business days. Our team will review your request and process eligible refunds promptly.
Refund Processing
- Refunds will be credited to your original payment method
- Processing time may vary depending on your payment provider (typically 5-10 business days)
- You will receive an email confirmation once your refund has been processed
After the 14-Day Period
Refund requests made after the 14-day period will be evaluated on a case-by-case basis. We may offer partial refunds or account credits depending on the circumstances.
Non-Refundable Items
- Credits that have already been used for video generation
- Any promotional or discounted purchases (unless specifically stated otherwise)
Cancellation
You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation:
- You will retain access to your subscription benefits until the end of your current billing period
- No further charges will be made to your account
- Unused credits will expire at the end of the billing period
Contact Us
If you have any questions about this refund policy, please contact us at support@seedance2.shop.
This refund policy is effective as of the date of your subscription and may be updated from time to time. We encourage you to review this policy periodically.